Refund policy
7. Returns and Refunds
7.1 Return Eligibility
You may request a return within 7 days of receiving your order if:
- The product is defective, damaged, or faulty upon arrival.
- The product received is incorrect (wrong item or size).
- The product is materially different from its description on the Store.
7.2 Non-Returnable Items
The following items are not eligible for return:
- Items marked as Final Sale or Non-Returnable on the product page.
- Products that have been used, washed, altered, or damaged by the customer.
- Products returned without original packaging and tags.
- Innerwear, undergarments, or hygiene-sensitive products (for health and safety reasons).
7.3 Return Process
- Contact us at hello@ysaofficial.store with your order number and reason for return.
- Our team will review your request within 2–3 business days.
- If approved, we will provide return instructions and, where applicable, arrange pickup.
- Items must be returned in their original condition with all tags and packaging intact.
7.4 Refunds
- Approved refunds will be processed within 7–10 business days of receiving the returned item.
- Refunds will be issued via the original payment method or as store credit, at our discretion.
- Shipping charges are non-refundable unless the return is due to our error.
7.5 Exchanges
- Exchanges are subject to stock availability. If the desired item is unavailable, a refund or store credit will be offered.