Terms of service

1. Introduction

These Terms of Service ("Terms") govern your use of YSA ("we," "our," "us") and your purchase of products through our website at www.ysaofficial.store ("the Store").

By accessing our Store, creating an account, or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use our Store.

These Terms are governed by the laws of Pakistan, including but not limited to the Electronic Transactions Ordinance, 2002, the Prevention of Electronic Crimes Act, 2016 (PECA), and the Sale of Goods Act, 1930.

2. Account Terms

2.1 Eligibility

  • You must be at least 18 years of age to create an account and make purchases on our Store at least 13 years of age.
  • By creating an account, you represent that all information you provide is accurate, current, and complete.

2.2 Account Responsibilities

  • You are responsible for maintaining the confidentiality of your login credentials.
  • You are fully responsible for all activity that occurs under your account.
  • You must notify us immediately at hello@ysaofficial.store if you suspect any unauthorized use of your account.

2.3 Account Termination

  • We reserve the right to suspend or permanently terminate your account at our discretion if you violate these Terms, engage in fraudulent activity, or misuse our Store in any way.
  • You may close your account at any time by contacting us.

3. Pricing and Payment

3.1 Prices

  • All prices are displayed in Pakistani Rupees (PKR) unless otherwise stated.
  • Prices are subject to change without prior notice. The price charged will be the price displayed at the time your order is placed.
  • We reserve the right to correct pricing errors. If an order is placed at an incorrect price, we will notify you and give you the option to confirm or cancel your order.

3.2 Taxes

  • Prices may or may not include applicable taxes. Any applicable Sales Tax, Federal Excise Duty, or other government levies will be clearly stated at checkout.

3.3 Payment Methods

We currently accept the following payment methods:

  • JazzCash
  • Easypaisa
  • Bank Transfer.

3.4 Payment Security

  • All online transactions are processed through secure, encrypted payment gateways.
  • We do not store your full card or banking credentials on our servers.
  • In the event of a failed transaction, please contact your bank or payment provider before reaching out to us.

4. Product Descriptions

  • We strive to ensure that all product descriptions, images, and specifications on our Store are accurate and up to date.
  • However, we do not warrant that product descriptions, colours, sizing, or other content is completely error-free. Slight variations in colour may occur due to screen display differences.
  • If a product you receive is materially different from its description, you are entitled to a return or exchange under our Returns Policy (Section 7).
  • We reserve the right to limit quantities, discontinue products, or modify product listings at any time without notice.

5. Order Acceptance

5.1 Placing an Order

  • Placing an order on our Store constitutes an offer to purchase it does not guarantee acceptance.
  • You will receive an order confirmation email upon successfully placing your order. This is an acknowledgment, not an acceptance.

5.2 Order Acceptance & Cancellation by YSA

We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to situations where:

  • A product is out of stock or discontinued.
  • There is a pricing or description error.
  • Payment is declined or could not be verified.
  • The order appears fraudulent or violates these Terms.
  • Delivery to your location is not possible.

If your order is cancelled after payment, you will receive a full refund within 5–7 business days.

5.3 Order Cancellation by Customer

  • Orders may be cancelled by the customer before dispatch by contacting us at hello@ysaofficial.store or [PHONE NUMBER].
  • Once an order has been dispatched, it cannot be cancelled — please refer to our Returns Policy.

6. Shipping and Delivery

6.1 Delivery Areas

  • We currently deliver across Pakistan. International shipping is not available unless explicitly stated.

6.2 Delivery Timelines

Order Type Estimated Delivery
Standard Delivery 3–7 business days
Express Delivery 1–3 business days (where possible)
Remote Areas 7–14 business days

Delivery timelines are estimates only and may be affected by courier delays, public holidays, weather, or other unforeseen circumstances.

6.3 Shipping Charges

  • Shipping charges, if applicable, will be clearly displayed at checkout before you confirm your order.
  • Free shipping thresholds, if offered, will be displayed on our Store.

6.4 Risk & Ownership

  • Ownership and risk of the product transfer to you upon successful delivery to your provided address.
  • YSA is not liable for loss, theft, or damage after confirmed delivery.

6.5 Failed Deliveries

  • If a delivery attempt fails due to an incorrect address or unavailability of the recipient, re-delivery charges may apply.
  • Unclaimed orders returned to us may be subject to restocking fees.

7. Returns and Refunds

7.1 Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The product is defective, damaged, or faulty upon arrival.
  • The product received is incorrect (wrong item or size).
  • The product is materially different from its description on the Store.

7.2 Non-Returnable Items

The following items are not eligible for return:

  • Items marked as Final Sale or Non-Returnable on the product page.
  • Products that have been used, washed, altered, or damaged by the customer.
  • Products returned without original packaging and tags.
  • Innerwear, undergarments, or hygiene-sensitive products (for health and safety reasons).

7.3 Return Process

  1. Contact us at hello@ysaofficial.store with your order number and reason for return.
  2. Our team will review your request within 2–3 business days.
  3. If approved, we will provide return instructions and, where applicable, arrange pickup.
  4. Items must be returned in their original condition with all tags and packaging intact.

7.4 Refunds

  • Approved refunds will be processed within 7–10 business days of receiving the returned item.
  • Refunds will be issued via the original payment method or as store credit, at our discretion.
  • Shipping charges are non-refundable unless the return is due to our error.

7.5 Exchanges

  • Exchanges are subject to stock availability. If the desired item is unavailable, a refund or store credit will be offered.

8. Prohibited Uses

By using our Store, you agree not to:

  • Use the Store for any unlawful, fraudulent, or harmful purpose.
  • Submit false, misleading, or deceptive information during checkout or account registration.
  • Attempt to gain unauthorized access to our systems, servers, or databases.
  • Use automated tools (bots, scrapers, crawlers) to extract data from our Store.
  • Reproduce, duplicate, copy, or resell any part of our Store or its content without written permission.
  • Place orders with the intent to abuse return or refund policies.
  • Harass, threaten, or abuse our staff or other customers.
  • Violate any applicable Pakistani law, including PECA 2016.

Violation of any of the above may result in immediate account termination and legal action where warranted.

9. Limitation of Liability

  • To the fullest extent permitted by Pakistani law, YSA shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Store or products.
  • Our total liability to you for any claim arising out of or related to these Terms or your purchase shall not exceed the amount you paid for the specific order in question.
  • We are not liable for:
    • Delays caused by courier companies or third-party logistics partners.
    • Loss or damage after confirmed delivery.
    • Interruptions or errors in our website or payment systems beyond our reasonable control.
    • Any loss resulting from unauthorized access to your account due to your failure to keep credentials secure.

Nothing in these Terms limits liability for fraud, death, or personal injury caused by our negligence, as such limitations are not permitted under Pakistani law.

10. Intellectual Property

  • All content on this Store including logos, images, text, product designs, and graphics is the intellectual property of YSA and is protected under applicable Pakistani intellectual property laws.
  • You may not copy, reproduce, distribute, or create derivative works from our content without our express written permission.
  • The YSA name, logo, and brand marks may not be used in connection with any other product or service without prior written consent.

11. Governing Law & Dispute Resolution

11.1 Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. Any disputes arising from these Terms or your use of the Store shall be subject to the jurisdiction of the courts of Pakistan.

11.2 Dispute Resolution

  • We encourage customers to first contact us at hello@ysaofficial.store to resolve any dispute informally.
  • If a resolution cannot be reached within 30 days, either party may pursue legal remedies available under Pakistani law.

12. Changes to These Terms

  • We reserve the right to update or modify these Terms at any time.
  • Changes will be posted on this page with an updated "Last Updated" date.
  • Continued use of our Store after changes are posted constitutes your acceptance of the revised Terms.
  • For significant changes, we will make reasonable efforts to notify you via email.

13. Contact Us

For any questions, concerns, or disputes regarding these Terms, please contact:

Email: hello@ysaofficial.store  Address: Pakistan Phone: [PHONE NUMBER] Website: www.ysaofficial.store